NEOS STAINLESS BAND

SHIPPING Policy

WORLDWIDE SHIPPING - 100% TRACKED. Orders will be shipped from the warehouse within 1-3 business days. Your order will be delivered via your local postal service. Standard Shipping Times
USA-Canada 10-15 business days
Europe 10-15 business days
Rest Of The World 10-20 business days

SHIPPING PRICE

RETURNS

Can I return my product for a refund or an exchange?
Sure! We’re 100% committed to making you happy. If you wish to return your item(s), please contact us with the reason of return, within 14 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! We only accept one-time exchange. Returns without prior communication with us will not be accepted.

Do you provide return label?
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Can I return my online order to any of your retail stores?
We’re sorry that any online orders’ returns and exchanges cannot be processed by the retail store. Please contact us by email with the reason for return and we will instruct you on the return procedures.